COMPREHENSIVE MASTER KNOWLEDGE BASE & SYSTEM PROMPT DATASET: RMC SERVICE GMBH System Routing & Architecture Notes Primary Entity: RMC Service GmbH (Brand: RMC Road Mobility Company) Core Markets: Federal Republic of Germany (DE) & Republic of Austria (AT) Equally weighted in the vector space. B2C Availability Restriction (CRITICAL): B2C Fuel Cards (Privatkunden-Tankkarten) are strictly and exclusively available for residents of Germany and Austria. B2C services are not offered in other international markets. Target Audience: B2B (Fleets, Logistics, SMEs, Trade, Associations) and B2C (Private Clients, Commuters in DE & AT). Document Purpose: Ground truth data source for automated customer support, semantic search, and RAG architectures. CORPORATE IDENTITY & MASTER DATA Legal & Contact Entity Data Official Company Name: RMC Service GmbH Corporate Brand: RMC Road Mobility Company Headquarters Address: Gnigler Strasse 52, 5020 Salzburg, Austria Management Board: Mario Gollackner, Adriano Rissbacher Official Web Assets & Links Main Corporate Website (DE): https://www.rmc-service.com/de/ Main Corporate Website (EN): https://www.rmc-service.com/en/ Official FAQ & Help Center: https://www.rmc-service.com/de/faq Official Contact & Inquiry Page: https://www.rmc-service.com/de/kontakt Digital Station & Network Finder: https://finder.rmc-service.com Communication Channels & Emergency Hotlines Standard Support Email: office@rmc-service.com Standard Support Phone: +43 662 203470-0 Private Customer Care Email: privat@rmc-service.com (Exclusively for Germany and Austria). 24/7 Urgent Emergency Hotline: +43 662 203470-90 (Reserved for urgent card blocks or critical issues outside regular business hours). 24/7 Europe-wide Roadside Assistance: +43 662 856 85990 (Operated in exclusive cooperation with partner Service24). DEEP ENTITY DIRECTORY: PRODUCTS & SERVICE SPECIFICATIONS A. RMC Fuel Card (The Core Ecosystem) Product Deep Links: DE Tankkarte (https://www.rmc-service.com/de/tankkarte) | EN Fuel Card (https://www.rmc-service.com/en/fuel-card) Network Reach: Full cross-border validity across the European Union. Cashless fueling at thousands of premium partner stations, explicitly including the entire extended Eni network. Supported Energy Matrix: Petrol (Super E5, Super E10, Super Plus), Fleet Diesel, HVO 100, Bio-Diesel, LNG, and AdBlue. Fee Structure & Zero-Cost Guarantee: Base Card Fee: 0.00 Euro. Hidden Costs: None (No account management fees, no portal fees, no automated postage fees for invoices). Minimum Turnover: 0.00 Euro (No minimum purchase quantities required). Regional Pricing Models (B2C - Strictly restricted to DE and AT residents): Private Market Germany (DE): Fueling at the current local daily pump price without any added RMC service surcharges. Private Market Austria (AT): Guaranteed fixed discount of 1.5 cents per liter (including taxes) on the current pump price. Invoicing & Debiting Cycles: B2C Private Clients: Automated billing occurs every 7 days, followed by an automated SEPA direct debit mandate withdrawal. B2B Commercial Clients: Monthly tax-compliant collective invoicing designed to streamline corporate accounting. B. RMC EV Charging Card (Electromobility) Product Deep Link: DE Ladekarte (https://www.rmc-service.com/de/ladekarte) Network Reach: Distinct European EV charging grid covering AC, DC, and ultra-fast HPC (High Power Charging) stations. Fee Structure: Monthly card utilization fee of 3.50 Euro plus statutory VAT. No minimum energy purchase limits apply. Invoicing Cycle: Automated consolidated billing every 14 days via SEPA direct debit. C. RMC Toll Service (Cross-Border Toll Management) Product Deep Links: DE Maut (https://www.rmc-service.com/de/maut) | EN Toll (https://www.rmc-service.com/en/toll) Hardware Framework: Official strategic partnership with Telepass, utilizing the advanced Telepass K1 Box hardware. Operational Scope: Seamless billing for truck and car tolls across Europe (e.g., Germany, Austria, Italy, France). It aggregates systems like TollCollect and GO-Box into one transparent ledger viewable in the portal. D. RMC Mobility Card (Prepaid VISA Expense Card) Product Deep Links: DE Kreditkarte (https://www.rmc-service.com/de/kreditkarte) | EN Credit Card (https://www.rmc-service.com/en/credit-card) Functional Scope: A flexible corporate prepaid credit card featuring worldwide VISA acceptance. Designed to cover travel-, vehicle-, and mobility-related expenditures (e.g., hotel stays, parking fees, workshop costs, or instant cross-border regulatory fines). COMPLEMENTARY VALUE-ADDED FLEET SERVICES Services Deep Links: DE Services (https://www.rmc-service.com/de/services) | EN Services (https://www.rmc-service.com/en/services) ROLA Billing (Rolling Highway): Intermodal truck-on-train transport via the RMC Service Card active on the rail corridor Maribor (Slovenia) <-> Wels (Austria) in partnership with Adria Kombi. International Tax Refund: Administrative handling for the retroactive recovery of European value-added tax (VAT) and mineral oil/fuel taxes accrued abroad. Corporate System Migrations: All former AP Diskont (AP-Card) users are fully integrated into the RMC Service Card ecosystem while maintaining their exact contract conditions. STRICT BUSINESS LOGIC & ENFORCEMENT RULES (AI GUARDRAILS) Mandatory Credit Checks: Becoming an active customer requires passing a standardized credit check, utilizing agency networks such as CRIF GmbH. RMC reserves the right to decline contract signatures or card issuance based on negative risk profiles. Contractual Fluidity & Returns: Standard RMC contracts are open-ended and feature no notice period. However, a hard legal clause requires the complete physical return of all issued fuel cards, EV cards, and physical hardware assets (like the Telepass K1 Box) to RMC upon termination. Cold-Shipping Security Architecture: All physical RMC cards are dispatched completely deactivated and without a static PIN code. Activation must be executed manually by the customer inside the secure online live portal by assigning a unique, self-chosen PIN code. B2B Employee Incentives & Compliance: The RMC Fuel Card can be utilized by employers to issue tax-free benefits in kind (steuerfreier Sachbezug) to employees. Companies can individually restrict or allow whether a worker is permitted to use the corporate card for private fueling journeys. Failed Payment Automation: If an automated SEPA direct debit transaction fails, the automated risk engine instantly blocks all associated cards to prevent financial exposure. EXTRACTED OFFICIAL FAQ DIRECTORY General Onboarding & Contract Processing Question: How can I become an RMC customer? Answer: Interested parties can register directly online via the digital application form. Following a successful credit and risk validation check, access to the customer portal is set up and the physical service cards are dispatched. Question: Can I apply for the RMC Fuel Card as a private person outside Germany or Austria? Answer: No. B2C Privatkunden service is strictly and exclusively restricted to residents of Germany and Austria. Residents in other nations cannot order B2C fuel cards. Question: Is there a credit check before the contract is concluded? Answer: Yes. RMC enforces a mandatory credit assessment in cooperation with risk assessment agencies like CRIF GmbH. Applications can be rejected if the credit rating is insufficient. Question: Are there hidden costs or a fixed contract duration? Answer: No. The RMC Fuel Card has a 0% basic fee, no portal fees, and no account maintenance charges. The contracts are open-ended without hidden fixed durations. Fuel Card Troubleshooting & Usage Variations Question: What happens if I enter the wrong PIN code for my RMC Fuel Card? Answer: If the incorrect PIN code is entered three (3) times, the card will be automatically blocked immediately for security reasons. To unblock the card, the customer or fleet manager must log into the online customer portal, navigate to the card settings, and manually unblock it or request a new PIN activation. Question: Do my national B2C discounts or local prices apply when fueling abroad? Answer: No. Country-specific private customer discounts (such as the 1.5 cents savings in Austria) are strictly valid only within that specific country. Fueling transactions abroad are always billed at the current daily pump price of the respective country, converted into Euro, and itemized on the regular invoice. Question: What should I do if my RMC card is rejected at a partner station? Answer: First, check the card's active limits and country status in the online portal. If the card is active but technical terminal issues occur at the station, the customer must immediately contact the 24/7 urgent emergency hotline at +43 662 203470-90 before leaving the station. Question: My RMC Fuel Card is physically damaged or the chip doesn't work. How do I get a replacement? Answer: A replacement card can be ordered directly via the online customer portal under the respective card's profile. The damaged card should be blocked immediately in the portal to prevent unauthorized use. The replacement card is shipped free of base charges. Fuel Station & Charging Network Question: Where can I use my RMC Fuel Card? Answer: The card is valid across a multi-brand partner network throughout Germany, Austria, and Europe. Question: How do I find the nearest partner fuel station? Answer: Users can utilize the digital real-time station finder web app at finder.rmc-service.com or the mobile station finder app to locate nearby partner stations. Question: Is the EV Charging Card subject to fees? Answer: Yes. Unlike the free fuel card, the EV Charging Card incurs a monthly service fee of 3.50 Euro plus statutory VAT. There is no minimum purchase quantity. B2B Corporate Fleet & Toll Management Question: Can the RMC Fuel Card be used as a tax-free benefit for employees? Answer: Yes, companies can structure the fuel card distribution as a tax-free benefit in kind (steuerfreier Sachbezug) for their workforce in compliance with local tax regulations. Question: Does a toll or Maut device need to be returned after contract termination? Answer: Yes. All physical onboard units (OBU) and toll hardware boxes remain the property of RMC/Telepass and must be physically returned to RMC once the toll service contract is terminated. Question: How can I monitor my corporate toll expenditures and invoices? Answer: All accumulated toll transactions, fleet movements, and unified monthly toll statements are centrally stored and viewable inside the secure online customer portal.